During the COVID-19 pandemic, it’s important to keep health and safety in mind. We’ve created a set of mandatory COVID-19 safety practices for both for all our listings and guests of SHG listings, based on guidance from the World Health Organization and the US Centers for Disease Control. In addition, you should be familiar with general health and safety guidelines for COVID-19 safety, continue to monitor applicable government travel restrictions and advisories, and follow all national and local laws and guidelines.
SHG has introduced guidelines and programs to help address health and safety concerns, but these measures cannot eliminate all risk. Especially if you’re in a higher risk category (ex: people above the age of 65 or people with pre-existing medical conditions such as diabetes or heart disease), we recommend obtaining professional guidance and taking extra precautions when you are making the decision to book a stay or an experience on SHG.
COVID-19 safety practices (required)
Wear a mask and practice social distancing when required by local laws and guidelines
When required by local laws or guidelines, all Hosts and guests must agree to:
- Wear a mask or face covering when interacting in person
- Maintain 6 feet/2 meters of distance from each other at all times
Follow SHG’s 5-step enhanced cleaning process between each stay
All Listings and guests are required to follow the COVID-19 safety practices outlined above, as applicable, including SHG’s 5-step enhanced cleaning process between guest stays.
Additional guidance for traveling and hosting during COVID-19
Don’t travel or host if you’ve recently been exposed to or have symptoms of COVID-19
To protect the health and safety of our community, it is SHG’s policy that Hosts (and all people who may be present at the listing before or during a stay) should not enter their listing(s) or interact with their guests, and guests should not check into a listing if any of the following are true:
- You are actively infected or have tested positive with COVID-19 in the past 30 days
- You suspect you are sick or have been exposed and are awaiting test results to confirm or deny a diagnosis of COVID-19
- You are showing symptoms or are concerned about possible infection of COVID-19
- You’ve had close, sustained contact with an individual confirmed or suspected to be infected with COVID-19, within the last 14 days*
*Please note that Frontline Stays are subject to different standards.
Wash your hands regularly
Be sure to wash your hands often, especially if you’re in contact with people outside your reservation and are touching surfaces and utensils in a shared space or a common area.
- Wash your hands properly with soap and water for at least 20 seconds
- If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol; cover your hands and rub them together until they feel dry
Follow your local laws or guidelines on masks and social distancing in common areas and shared spaces
When you are in a common area or shared space (as a Host or guest), follow your local laws and guidelines for wearing a mask and social distancing from anyone who is not part of your reservation. Hosts should consider providing a no contact check-in whenever possible.
Remember, if you feel uncomfortable staying in a private room or shared space, consider booking an entire place instead. If you’re uncomfortable hosting a private room or shared space, you can list your entire place, or pause your hosting if that’s not possible.
Hosts should also follow local guidelines around hosting private rooms, shared spaces, and the total number of people allowed to gather in the listing.
What to do if you test positive for COVID-19 during or after your stay
If you recently tested positive for COVID-19 or have started to feel any COVID-19 symptoms, consider informing anyone who may have been impacted or potentially exposed, in addition to relevant local authorities.